BBB helps people find and recommend businesses, brands and charities they can trust.
BBB’s mission is to be the leader in advancing marketplace trust. BBB accomplishes this mission by:
* Creating a community of trustworthy businesses
* Setting standards for marketplace trust
* Encouraging and supporting best practices
* Celebrating marketplace role models, and;
* Denouncing substandard marketplace behavior
BBB sees trust as a function of two primary factors – integrity and performance. Integrity includes respect, ethics and intent. Performance speaks to a business’s track record of delivering results in accordance with BBB standards and/or addressing customer concerns in a timely, satisfactory manner.
BBB ensures that high standards for trust are set and maintained. We exist so consumers and businesses alike have an unbiased source to guide them on matters of trust. We provide educational information and expert advice that is free of charge and easily accessible.
BBB Accreditation is an honor – and not every company is eligible. Businesses that meet our high standards are invited to join BBB. Businesses meeting BBB standards are presented to local Boards of Directors (or designees) for review and acceptance as a BBB Accredited Business.